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LONDON Block

Terms and Conditions

Please take note of our terms and conditions of trade.

LONDON BLOCK LTD 

Terms and Conditions

 

These are London Block Limited’s Terms & Conditions. Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms.

 

Anything offered by London Block Limited, across all the trades we

cover (Plumbing, Heating, Drainage, Bathrooms, Electrics, Air

Conditioning, Carpentry, Building, and Emergencies):

 

• Enquiries

• Estimates

• Project Work

• Installations

• Repairs

• Emergency Call Outs

• Servicing

• Guarantees

 

Terminology

 

For the purpose of these terms & conditions the following words have

the following meanings:

• “Us/We/Our” refers to London Block Limited.

• “You” refers to you: the customer (the person or organisation for

whom we agree to carry out work and/or supply or materials).

• “Tradesperson/tradespeople” refers to the representative(s)

appointed by London Block Limited to carry out work.

We reserve the right to refuse or decline to undertake any work. We

reserve the right, at our absolute discretion, to designate the

tradesperson/tradespeople who will represent us.

 

Hourly Rate Work

 

The total charge to you will consist of the cost(s) of:

• Labour (the amount of time spent by the tradesperson carrying out

work) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.

 

 

• Materials supplied by us (not exceeding the trade purchase price

of materials +25% markup).

You will only be charged for the time spent related to your work. All other

time, IE lunch breaks, is non-chargeable.

All charges are subject to VAT at the prevailing rate, except in cases where the work carried out is zero rated.

 

Fixed Price Work

 

The total charge to you will be given as a firm cost (manifest errors

exempted), inclusive of labour & materials.

All costs are subject to VAT at the prevailing rate.

 

Where a written estimate has been supplied to you, the total charges outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:

 

• If, after submission of the estimate, you instruct us (in writing or

verbally) to carry out additional work not referred to in the estimate.

• If, after submission of the estimate, there is an increase in the

price of materials.

• If, after submission of the estimate, it is discovered that further

work needs to be carried out which were not anticipated when the

estimate was prepared.

• If, after submission of the estimate, it is discovered that there was

a manifest error when the estimate was prepared.

We will not be under any obligation to provide an estimate to you and

will only be bound by estimates given in writing to you and signed by an

authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.

 

Offers & Incentives

 

On an ongoing basis, at our discretion, we promote a selection of offers and incentives, these will be clearly defined including any specific terms & conditions. Offers and incentives may only be used in conjunction with

each other at our discretion.

 

 

 

Material Collection

 

Collection of non-stock items is chargeable, however:

• Time taken will be kept to a minimum and within reason and

should not exceed 45 minutes.

• In the unforeseen circumstances that the collection time is likely to

exceed 45 minutes you will receive prior notification of the reason.

• Only one tradesperson is permitted to leave the job to collect

required materials/parts.

 

Invoices & Payment

Upon your agreement for us to carry out estimated or pre-booked work,

a deposit payment of 50% of the total amount due is payable upon

confirmation of the start dates. We reserve the right to request full payment in advance at our discretion.

 

Upon completion of the works, you will be invoiced, for which payment is due upon receipt, or on terms pre-arranged and agreed in writing with ourselves. 

 

London Block Limited reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full.

 

You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party. If you are acting on behalf of a third party, and payment is not received, we reserve the right to request and be supplied the third parties’ details including their names, phone numbers, billing, and email addresses so that we can instruct debt collectors if necessary. 

 

Timekeeping

 

Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson attend accordingly. We accept no liability in respect of the non-attendance or

late-attendance on site of the tradesperson, or for the late or non-

delivery of materials.

 

We will not be liable for any delay, or for the consequences of any delay,

in performing any of our obligations if such delay is due to any cause

beyond our reasonable control, and we will be entitled to a reasonable

extension of the time for performing such obligations.

 

Cancellation

 

If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the

scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from

us, so that you are not liable to be charged.

If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of

any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.

 

Satisfaction

London Block Limited are committed to providing professional, top-quality service to every customer. If, after we have carried out the work,

you are not wholly satisfied with our service(s) you must provide us with

written notice within 12 months. You must allow us, and our insurers, the

opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.

 

Guarantee

 

For your peace of mind, we provide a 12 month guarantee on labour carried out by a London Block Limited tradesperson, in respect of

faulty workmanship only. This is active from the date of completion of

work, in addition to any manufacturer’s warranty/warranties.

The guarantee will become null & void if the work/appliance completed/supplied by us is:

• Subject to misuse or negligence.

• Repaired, modified, or tampered with by anyone other than a

London Block Limited tradesperson. We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.

 

We will not guarantee any work in respect of:

• Blockages in waste or drainage systems.

• Any work undertaken on instruction from you and against the

written or verbal advice of the tradesperson.

Work is only guaranteed in respect of work directly undertaken by us and with full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.

Where we agree to carry out work on installations of inferior quality (or

over 10 years old) no warranty is given in respect of such work and we

accept no liability in respect of the effectiveness of such work or

otherwise.

 

Liability

 

We will only be liable for rectifying our own guaranteed work, and we will not be held responsible for any ensuing damage or claims resulting from

other work overlooked or subsequently requested and not undertaken at

the time.

 

We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. 

 

Work will not carry a guarantee where you have been notified by the tradesperson either verbally or in writing.

 

We shall not be held liable for any delay, or consequences of any delay,

in performing our obligations if such a delay is due to any cause beyond

our reasonable control and we shall be entitled to reasonable time extensions.

 

We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.

 

 

 

 

 

 

Title to Goods

 

Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property, we have the absolute authority to:

• Retake, sell or otherwise deal with or dispose of all or any part of

these goods.

• Enter any premises, at any time and without notice, in which goods

or any part thereof is installed, stored, or kept, or is reasonably  believed so to be.

• Seek a court injunction to prevent you from selling, transferring or

otherwise disposing of such goods.

The risk in such goods will pass to you on delivery to you. You must

insure them at replacement value, and if asked you must produce evidence that they are properly insured.

 

General Information

 

These terms and conditions may not be released, discharged, supplemented, interpreted, varied, or modified in any manner except by

an instrument in writing signed by a duly authorised representative and

you. 

 

Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering a contract with us you agree

irrevocably to waive the application of any of these terms and conditions.

 

These terms and conditions, and all contracts awarded between us and

you, shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.

 

London Block Limited is a company incorporated in England and

Wales with registered number: 12483467

Our registered office address is: 1-2 Harbour House, Harbour Way,

Shoreham-By-Sea, West Sussex, England, BN43 5HZ

Our registered VAT number is: 343521131.

​"Talk to us about taking the guesswork out of maintenance".

© London Block Limited - All Rights Reserved - Registered Company number 12483467

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